Customer Awareness

Utility members should be aware of a “Good Morning America” story about utility imposters that recently aired.  “Nightline” also ran an extended story on the same topic. In the story, reporters go undercover posing as utility workers to see how many residents will allow them into their homes.   To view a short clip of the Good Morning America story click HERE.

Springdale Water Utilities would like to remind our customers of the following:

• Water utility personnel will always provide ID/credentials.
• Water utility workers rarely show up to a home without prior notification.
• Customers should be encouraged to call the utility to confirm worker activity, especially if there is need to access the home or if they observe suspicious activity.